Service Status Report
Status key:
Active: All services functioning normally
Amber: Some services temporarily offline or due for scheduled maintenance
Red: Service currently offline
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For more information, contact NexByte Technical Support on support@nexbyte.net
Friday 10th August 18:25hrs - Web-02 Control Panel Upgrade.
We are currently upgrading the control panel to version 8.2 on Web-02 - the control panel will be
unavailable for a short period of time while we carry out this work (all other services remain un-affected) - please accept our apologies
for any inconvenience.
18:45hrs - Web-02 Control panel is now available.
Thursday 12th July 2007 08:00hrs - Web-01 customers experience slow outbound E-Mail delivery.
The recent series of security patches and software updates have caused a few issues with the outbound SMTP service on Web-01 - we have setup
alternative delivery methods through our main inbound gateways however please expect some delays in processing
outbound messages until we rectify the problem. Please note that inbound messages and all
other services are totally un-affected by this problem. Customers on WEB-02, WEB-03 and WEB-04 are also unaffected by
this problem.
Update Thursday 12th July - 12:30hrs SMTP outbound services on WEB-01 now running as normal
Wednesday 11th July 2007 15:32hrs - WebMail Client Running Slow
An upgrade on our WebMail services has caused some minor disruption to Webmail services today - WebMail is available
however may be running slow for the next few hours until the issues have been resolved. All other mail services are completely un-affected by these
upgrades - please accept our apologies for any inconvenience.
Update Wednesday 11th July - 23:00hrs WebMail service now running as normal.
Tuesday 19th June 2007 21:45hrs - 550 errors on certain outbound messages from NexByte-Web-02
Backscatter protection was recently introduced on all of our inbound Mail Exchanges. This has
caused outbound delivery issues to a few providers using SMTP call-back to verify sender addresses.
This issue has now been resolved we apologise for any inconvenience.
Thursday April 26th 2007 18:30hrs - NexByte-Web-2 Upgrade
We are currently upgrading Plesk to version 8.1 on NexByte-Web-02 - please accept
our apologies for any minor interruptions to control panel access - all other services will be unaffected.
Wednesday November 29th 2006 19:00hrs - New Mail Exchange Installation
We are currently installing a new high performance secondary
mail exchange. There may be some minor disruption to mail services this evening whilst configuration work is completed.
Monday November 27th 2006 23:00hrs - "Message Delayed" notification messages
All service are now working at full capacity and the problem has been resolved - thankyou for your patience.
Monday November 27th 2006 15:00hrs - "Message Delayed" notification messages
Mail services are currently running slow due to unusually heavy spam on numerous domains. We are currently resolving the services difficulties and hope to resume full services within next few hours.
Saturday December 10th 2005 - "Message Delayed" notification messages
If you are Web 1 customer (previously Buzinet Web 5) and have been experiencing message delayed reports then it is possible
that you are infected with the MyTob virus. The MyTob virus will keep firing out messages informing you that your email account has
been suspended directing you to open the attached file to restore your services. These messages will go out
to any recipients found in your contacts including other people within your organisation. It is noted that many
Anti-Virus packages (including Kaspersky Labs on our Mail Exchanges) initially had difficulty picking this one up
hence a few customer have been infected where attachments have been opened. If you are having problems as described
or just want to ensure your PC(s) is clean then please click here to download Symantecs' removal tool:
http://securityresponse.symantec.com/avcenter/venc/data/w32.mytob@mm.removal.tool.html
If you would
like confirmation of which server is currently hosting your account or need help with any aspects of your hosting then please email:: support@nexbyte.net